Privacy Policy

1. Who We Are

Mzansi Safari Tours (Pty) Ltd, trading as Mzansi Safari Tours, is a registered South African tour operator providing private guided tours, package holidays and travel experiences in and around Cape Town, South Africa.

We are the data controller responsible for your personal information collected through this website and our booking channels.

Contact details:
Email: info@mzansisafaritours.com
WhatsApp: +27 67 106 1658

2. Information We Collect

Information you provide directly

When you enquire, book a tour, or contact us, we may collect:

• Full name
• WhatsApp number and/or telephone number
• Email address
• Travel dates and pickup/drop-off location
• Number of guests and any special requirements (e.g. dietary needs)
• Payment information (processed securely via third-party providers)

Information collected automatically

When you visit our website we may automatically collect:

• IP address and browser type
• Pages visited, time spent, and referring website
• Device type and operating system
• Cookie data (see Section 8)

3. How We Use Your Information

We use your personal information to:

• Process tour bookings and availability requests
• Communicate with you via WhatsApp, phone or email regarding your booking
• Send booking confirmations, itineraries and travel updates
• Respond to enquiries and customer service requests
• Improve our website and services based on usage data
• Comply with legal and regulatory obligations
• Send promotional communications where you have opted in (you may opt out at any time)

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Under South Africa's Protection of Personal Information Act (POPIA) and applicable data protection principles, we process your personal information on the following grounds:

• Contractual necessity — to fulfil a tour booking or enquiry you have made with us
• Legitimate interest — to improve our services and respond to communications
• Legal obligation — to comply with applicable South African law
• Consent — for marketing communications, where you have opted in

5. Sharing Your Information

We may share your information with:

• Service providers — such as payment processors, booking platforms and communications tools (e.g. WhatsApp Business) who process data on our behalf under strict confidentiality obligations
• Statutory authorities — where required to do so by law, court order or regulatory body
• Activity partners — such as cable car operators, wine estates, or adventure activity providers where specifically required to arrange your booked experience

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

• Booking records are kept for a minimum of 5 years in line with South African tax and consumer protection obligations
• Marketing opt-in records are kept until you withdraw consent
• General enquiry data is retained for up to 12 months

After the applicable retention period, we securely delete or anonymise your personal information.

7. Your Rights

Under POPIA and applicable data protection law, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request erasure of your personal information, subject to legal retention requirements
• Objection — object to processing of your personal information for direct marketing
• Withdrawal of consent — withdraw consent for marketing at any time without affecting prior lawful processing
• Complaint — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@mzansisafaritours.com. We will respond within 30 days.

8. Cookies & Tracking

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics, anonymised)
• Preference cookies — to remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website you consent to our use of essential cookies.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or disclosure. These include SSL encryption, restricted access controls and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

WhatsApp communications, while end-to-end encrypted, are governed by WhatsApp's own privacy policy when messages leave our systems.

10. Third-Party Links

Our website may contain links to external websites (e.g. Google Maps, Cape Town Tourism, WhatsApp). We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before submitting any personal information.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without verified parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised.

Material changes will be notified by a prominent notice on our website. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

• Email: info@mzansisafaritours.com
• WhatsApp: +27 67 106 1658